FAQ

Frequently Asked Questions

about Android TV boxes and our services

What is a VPN box?

Our range of VPN boxes are for use outside of the UK and are designed to give expats access to UK media. VPN stands for Virtual Private Network and gives your box a UK internet address to allow access to UK content.

Are there any fees to watch the Android Box?

No. The only ongoing cost of ownership for the VPN boxes is a yearly renewal of the VPN service (£25) There are optional further services available at additional cost.

Can I watch live UK channels?

Yes, you can watch all free-to-air UK channels.

Do you guarantee the quality of the streams?

No. Having said that, as long as you have a good quality broadband connection you will always experience a more than satisfactory stream.

The vast majority of streams are good to great quality, many are HD, or even 3D quality. If a stream is not adequate or of a poor quality, there are many many more available, it is just a matter of clicking on them.

Should I use Wi-Fi or a cable to connect my Android Box?

In General, a wired (Ethernet or RJ45 Cable) is always best because a direct connection does not suffer from any interference that Wi-Fi connections are subject to. The speed of a direct cable connection is always faster than a Wi-Fi connection.

If your ISP (Internet Service Provider e.g. BT) have located your broadband router in the same room as your TV, then you can connect directly to your stream box via a cable. If your broadband router is in another room or even another floor, you can use Wi-Fi or a wired connection. Whatever you decide, rest assured that a GOOD Wi-Fi connection is more than adequate.

Is the Android Box a rooted device?

Yes, it's fully rooted.

How fast does my internet have to be for this to work?

Minimum speeds for standard content is 2Mbps, HD content is 3-5 Mbps. The average connection speed in the roll-out area is between 10-20 Mbps.

Can I check my internet connection speed?

Click to use the Broadband Speedchecker.

What do I need to do before I order?

  • Do a speed test above to see that your internet connection is fast enough - if your connection scores 2 Mbps or more you're ready for the Android Box
  • Make sure you know your wireless network password for your router
  • Have a spare plug socket within reach of the TV to power the Android Box
  • Your TV must have ONE of the following:
1. HDMI socket 
2. RCA /Component inputs
3. Scart input

Do You accept payments by cheque?

No - we accept payments by card, PayPal or cash
If you're ready to order your Android Box, please get in touch:

 UK: 0800 772 0125 
Portugal: (351) 300 509 566
Spain: (0034) 951 190 321 
Outside UK: (0044) 161 432 5427
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